Troubleshooting App Store Issues

If you have trouble downloading or updating Things from Apple’s App Store, here’s what you can try.

Please note that any issues with Apple’s App Store can’t be resolved by us. The App Store is owned and operated by Apple, and they retain full control of the process that downloads and updates your apps.

Update or download never finishes

If you try to update or download Things unsuccessfully, or you see a warning that says “Unable to Download App. Please try again later”, see the following steps to try to resolve the issue:

  • Make sure that Things is in your Applications folder. If it’s not, quit the app and move it to the Applications folder, then try the update again.
  • Sign out of the App Store (not iCloud) and reboot your device. Then go to App Store > Updates to download the update.
  • Try downloading any free app, and then try downloading Things again.
  • Drag Things from the Applications folder to the Trash, then try downloading Things again from your list of previous purchases. Here’s how.
  • Check Apple’s support forums through this link here. There’s always a good chance that other users are affected, and might have found a workaround that will also help you.
  • Some users found the steps on this page to be helpful.

If none of these steps help, please follow Apple’s own troubleshooting guidelines, or reach out to their support team. As they have full control over the App Store, they are the only ones who can assist you with a resolution of this issue.

Update isn’t appearing on the App Store

If you don’t see the new Things update in the Updates tab on the App Store, here are some things you can try:

  • On a Mac, open App Store > Updates and hit ⌘ Cmd + R to refresh the page.
  • Sign out of the App Store (not iCloud) and back in. Then go to App Store > Updates to download the update.
  • Sign out of the App Store (not iCloud) and reboot your device. Then go to App Store > Updates to download the update.
  • Make sure that you are signed into the App Store with the same Apple ID that you used to buy the app originally.
  • Go to the App Store’s Today tab > user icon > Purchased and then search for Things in your list of purchases.
  • Check in Things > Settings > About that you haven’t installed the update in the meantime already (if you did, you’d see “Things 3.13.x” in the About screen).

If none of these steps help you locate the update Things, please make sure you are running at least iOS 12.1 or macOS 13 (here are our minimum requirements). Users on iOS 12.0 or older, and macOS 12 or older, will not see the Things 3.13 update.

If you’re on iOS 12.1 or 13, or on macOS 13 or better, and can’t see the update after going through all the troubleshooting steps, please reach out to Apple’s support team. They are the only ones with access to your Apple ID and purchase history. As a developer, we have no way of checking your Apple ID to find out why an app update is not showing up for you – sorry!

This app is no longer shared with you

If you’ve been using Apple’s Family Sharing to use Things on your devices, you might run into this error message. We have a dedicated support page to help you troubleshoot this particular issue. Learn more here.

Things purchase isn’t showing up

If you have purchased Things in the past, but the App Store is showing you the full price instead of a download option, please consult the steps on this page to download Things again.




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