Troubleshooting Calendar Integration

You can view events from Apple Calendar next to your to-dos. If you are experiencing trouble with this feature, the following tips might help resolve them.

Things never imports data from Apple Calendar. We simply display the data that Apple Calendar shares with us.

If what you see in Things is not correct, it means that Calendar sent faulty data to Things. We have no means of correcting this ourselves – the issue has to be fixed in Apple’s Calendar app.

Some events do not appear

Things depends on Apple Calendar to provide us with correct information about your events. If what you see in Things does not match what you see in Apple Calendar, we have received faulty data. Here are a few steps you can try to correct this:

Mac
  • Reboot your Mac.
  • Turn off calendar integration via Things > Preferences > Calendar Events, then re-launch Things and turn calendar integration back on.
  • If you use Things Cloud (check if Things > Preferences > Things Cloud is enabled) to backup your to-dos, try removing Things entirely from your device, then reboot, and then reinstall Things. Re-enable the calendar integration and check if the data comes through now.
  • Last but not least, you might want to try to remove your calendar accounts (especially with Google or Exchange accounts*) through System Preferences > Internet Accounts, reboot your Mac, and then add those accounts back.

* If your Exchange or Google account is being managed by your IT department, they might have set certain restrictions that prevent Apple Calendar from sending information to other apps. That’s a limitation we cannot circumvent.

iPad

Basic troubleshooting

Only follow the steps below if you are using Things Cloud to backup your to-dos! Check that Things > Preferences > Things Cloud is enabled.

  1. Tap and hold the Things icon on your iPad.
  2. Tap Remove App -
  3. Reboot your iPad (important, don’t skip this step!).
  4. Install Things again.
  5. Go to Things > Preferences > Calendar Events and enable the integration again.
  6. Connect to Things Cloud via Things > Preferences > Things Cloud to download your data.

Depending on the size of your database, the download might take a little time. Please don’t close the app while this happening and make sure your iPad is charged and has a stable WiFi access.

Advanced troubleshooting

If none of the above steps helped to fix the problem*, you might want to try to remove the problematic calendar accounts from your device and then add them back.

  1. Go to Settings app > Calendar > Accounts and delete the accounts that cause trouble. Keep in mind that this will remove all the data for this account from your iPad.
  2. Reboot your iPad.
  3. Add the accounts back, check that the calendar data appears in Apple Calendar, and then enable the calendars again in Things.

* If your Exchange or Google account is being managed by your IT department, they might have set certain restrictions that prevent Apple Calendar from sending information to other apps. That’s a limitation we cannot circumvent.

iPhone

Basic troubleshooting

Only follow the steps below if you are using Things Cloud to backup your to-dos! Check that Things > Preferences > Things Cloud is enabled.

  1. Tap and hold the Things icon on your iPhone.
  2. Tap Remove App -
  3. Reboot your iPhone (important, don’t skip this step!).
  4. Install Things again.
  5. Go to Things > Preferences > Calendar Events and enable the integration again.
  6. Connect to Things Cloud via Things > Preferences > Things Cloud to download your data.

Depending on the size of your database, the download might take a little time. Please don’t close the app while this happening and make sure your iPhone is charged and has a stable WiFi access.

Advanced troubleshooting

If none of the above steps helped to fix the problem*, you might want to try to remove the problematic calendar accounts from your device and then add them back.

  1. Go to Settings app > Calendar > Accounts and delete the accounts that cause trouble. Keep in mind that this will remove all the data for this account from your iPhone.
  2. Reboot your iPhone.
  3. Add the accounts back, check that the calendar data appears in Apple Calendar, and then enable the calendars again in Things.

* If your Exchange or Google account is being managed by your IT department, they might have set certain restrictions that prevent Apple Calendar from sending information to other apps. That’s a limitation we cannot circumvent.

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Some Google calendars do not appear

Even though you can see all your Google calendars in Apple Calendar, you can’t select some of them in Things > Settings > Calendar Events. As a result, some events aren’t shown in Things. This might happen specifically with subscribed or delegated calendars, and is a result of faulty calendar settings outside of our app.

  • Log into your Google account via a web browser and visit this page: https://calendar.google.com/calendar/syncselect. Make sure your delegated calendars are checked.
  • Check out the troubleshooting steps above to see if they might help.
  • If your calendars are managed by an IT department, consult with them to determine which restrictions are in place.

Managed calendars are missing

If your device is managed within a corporate environment, and some calendar data is missing, it’s possible this is due to mobile device management (MDM) profiles. Please speak to your IT department so they add Things as a managed app to the MDM profile. This will grant Things access to managed calendars.

Changes to events don’t appear immediately

Normally, when you make a change to an event in Apple Calendar on the same device where you’re using Things, this change should be reflected in Things very quickly.

If you use 3rd-party apps like Google Calendar, Outlook, Exchange, etc., and possibly make changes on a different device, these changes might not appear in Things right away – even Apple’s own calendar app doesn’t get the information immediately. Instead, the changes are pushed to the origin app’s own servers, then to Apple, then to Apple Calendar, and only then will Things get notified that there’s new content.

Therefore, if you are using 3rd-party apps or services to manage your calendar events, certain delays are to be expected.

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Things opens very slowly

If you experience delays when opening Things, specifically when accessing Today or Upcoming, this might be related to calendars.

Apple Calendar can cause Things to “hang” when there are too many calendars, too many events in a specific calendar (especially in shared calendars with dozens of events per day), or a managed calendar might prevent Apple Calendar from processing data quickly.

The solution is to determine which one of your calendars is causing the problem and to disable it to allow Things to launch quicker.

  1. Go to Things > Settings > Calendar Events
  2. Turn off calendar integration and test if Things launches faster.
  3. If that’s the case, turn calendar integration back on but disable all but one calendar and repeat the test.
  4. Continue doing this until Things starts launching slowly again.

You have now identified which calendar causes the problem. Leave it off to allow Things to launch faster.

Things’ to-dos don’t appear in Calendar

This is a choice on our part. Learn more here.

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Strange events appear in Things

If you’re seeing strange events appear in Things that are not present in your calendars, it might be due to an Apple Siri feature.

Siri can look through your apps, like iMessage, and create events for you. For example if Siri reads in an email or message that you were talking about having dinner with someone at a certain time, it can create such an event automatically. This happens mostly on macOS.

This it not something that Things is doing as we do not create calendar entries – they are provided to us exclusively by macOS or iOS.

Please consult Apple’s own support pages on how to disable this feature. As this is happening outside of Things, we have no way of addressing this ourselves.

Problems with permissions to access Calendar

Mac

After clicking an event in the calendar section, you see the following prompt:

Things needs permission to open the Calendar app. Grant permission in System Preferences, then restart Things and try again.

  1. Go to System Preferences > Security & Privacy
  2. Click on the Privacy tab.
  3. Click Calendars on the left and check if Things is checked in the list on the right.
  4. If it is not checked, check the box, then reboot your Mac to see if that helps.
  5. Scroll down to Automation in the left list if Things is already enabled, or checking this option has not helped.
  6. Make sure that Things is present in this list, and that all checkboxes are ticked.
  7. You might get prompted to enter your Mac user account password as you're editing security preferences that need authentication.
iPad & iPhone

After trying to enable calendar integration in Things’ Settings, you are taken to Settings > Privacy > Calendars and Things is not showing up and you can’t enable it.

This happens rarely, but if you don’t see Things there, here’s something to check:

  1. On your iOS device, go to Settings.
  2. Tap Screen Time > Content & Privacy Restrictions.

If this feature is enabled, make sure that in the Calendars section Things isn’t being blocked.

Open 3rd-party calendar app after clicking event

Mac

At this time we can’t influence which app is loaded when you click an event – it’s something that is controlled by the Operating System, not us. We might be able to work around that in the future, but we can’t give you an ETA for such a feature. For now, macOS will always open Apple Calendar for you.

iPad & iPhone

At this time, it’s not possible to tap a calendar event in Things and be taken to Apple Calendar. This is due to the events being displayed in a small section, and it's not possible to determine which specific event you tapped because these “tap targets” are simply too small. Maybe this will be possible in the future, but we can’t say if or when this will happen.

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