Sending crash reports from iPhone or iPod touch (FAQ)

If you experience crashes with Things on your iPhone or iPod touch, you can help us solve those issues by sending us your crash reports.

These crash reports are stored on your iPhone or iPod touch at the time of the crash. When you sync your device with iTunes, the reports are copied to your computer to the following folder:

  • If you are using a Mac:
    <YOUR HOME FOLDER>/Library/Logs/CrashReporter/MobileDevice/<DEVICE NAME>
  • If you are running Windows XP:
    C:\Documents and Settings\<USERNAME>\Application Data\Apple computer\Logs\CrashReporter\<DEVICE NAME>
  • If you are running Windows Vista:
    C:\Users\[USERNAME]\AppData\Roaming\Apple computer\Logs\CrashReporter\MobileDevice\<DEVICE NAME>

The files will start with the name of the application and contain a date stamp. All crash reports starting with "Things..." might be helpful for us.

Please send your crash reports to support(at)... or click on "Feedback" at the very bottom of this page.

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